Our Returns, Refunds & Complaints Policy

Fresh Flowers Guarantee in West Heath

As a trusted local West Heath florist, we take pride in supplying households and businesses with high-quality, fresh flowers. We guarantee that every floral arrangement you receive from us will be as fresh as possible on arrival. Our flowers are sourced daily and handled with care to ensure they reach you in excellent condition every time.

Damaged-On-Arrival Policy

Your satisfaction is our top priority. If your flowers arrive damaged or in an unsatisfactory condition, please let us know as soon as possible. Damage can sometimes occur during transit despite our best efforts. To help us resolve any issues swiftly, we ask that you contact us within 24 hours of delivery and provide a photo of the affected arrangement where possible. This helps us assess the problem and find the best solution for you.

Freshness Window

We guarantee the freshness of our flowers for a minimum period of five days from delivery, provided they are cared for according to the care instructions provided. If your flowers do not meet this standard, please contact us within this window so we can promptly address your concern. Our five-day freshness window is our promise to you that you can enjoy beautiful, vibrant flowers from the moment they arrive.

Refund or Replacement Options

If your order arrives damaged or fails to meet our freshness guarantee, you are entitled to request either a replacement arrangement or a full refund. Once we have reviewed your request and any supporting photographs, we will arrange the best possible solution – whether that’s a prompt replacement delivered at your convenience or a full refund processed back to your original payment method. The choice will be yours, and we strive to resolve all claims as quickly as possible.

Returns Process

Due to the perishable nature of flowers, we do not typically accept returns for delivered arrangements. However, if you have received an item in error or are not satisfied with your order, please reach out within 24 hours. We will review each case individually and work to provide a satisfactory resolution, whether through a replacement or refund in accordance with our policy.

Complaints Procedure

We value the trust the West Heath community puts in us. If you have feedback or a complaint about any part of our service, please contact us directly with full details of your concern – including your order information and a description of the problem. We investigate all issues promptly, aiming to respond with a resolution or update within 48 hours. Your feedback is vital in helping us continually improve and maintain the high standards our local customers expect.

Your Trusted West Heath Florist

At West Heath Florist, our relationship with customers across West Heath is built on quality, reliability, and care. We stand behind the freshness and beauty of every arrangement we deliver and are always here for any questions or concerns you may have. Thank you for trusting us to serve your home, office, or special occasion with outstanding flowers and friendly local service.